Cancellation Policy
We hope you’ll understand that we likely had to turn down others that wanted a Points Unknown experience at the very same time you have scheduled yours. We do need to be able to count on your reservation. If you do need to cancel, please do so as soon as you can so that we can open your adventure to others that might be waiting. Additionally, if cancellation does not take place prior to 30 days of your scheduled adventure, we will retain the entire adventure fee unless we are able to book your time slot within that time period. Trips that are canceled due to hazardous weather or dangerous driving conditions from your local accommodations will be fully refunded. Cancellation policy applies to gift certificates, as well. If you booked during the holiday tour season that takes place between December 24th and January 5th or have booked a customized group experience, you have prepaid and a credit will be provided if there is a significant snow event making it impossible for you to make it to Points Unknown from your local accommodations or in the unlikely event that there is not enough snow for your adventure. If not enough snow, there is a wheeled option with sled dogs available where we use our 4 seater UTV that is used for our Fall & Spring tours.